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Jewellery Care
Sterling Silver
Our 925 Sterling Silver jewellery is made using high quality materials and durable plating with an additional e-coating to form a protective layer, however you'll still need to treat them with love and care.
- Use a polishing cloth to keep your Sterling Silver (un-plated) jewellery bright and shiny. The cloth contains a polishing agent to buff the surface removing small scratches, making the jewellery look brand new. Wipe clean after each wear to remove dirt and debris from embedding into the jewellery surface.
- Use a cleaning cloth regularly for your 18K Gold and 18K Rose Gold plated Sterling Silver jewellery, this is a 'plating safe' cloth which will remove any oils from your skin which can eventually wear away plating if not maintained.
- To prolong the life of your jewellery, avoid chemicals such as pool water, hair spray, perfumes and lotions.
- Do not use any harsh chemicals to clean your jewellery, our soft cloths are all you need to maintain your precious pieces. Our jewellery is plating tested to ensure they meet our standards before they become available for sale. Our jewellery will not tarnish if our care guide is followed, so we can not consider it a fault and will not be covered by our 6 month manufacturing guarantee.
Crystals & Gemstones
Jewellery with crystals or gemstones is delicate and must be treated with care. These earrings should not be worn if undergoing physical activity as this may cause damage to the item.
Make sure to keep your earrings separate when not being worn to prevent pieces rubbing and scratching against one another. Our Keepsake Pouches are perfect for storing your individual earrings.
Adjusting Huggie Hoop Earrings
Our huggie hoops are super easy to open and close as they feature a hinged design. It's normal for your huggies to periodically require a realignment if you find they aren't clicking together and staying closed. Due to the natural softness of Sterling Silver material, the thin loop can sometimes bend out of alignment to the back of the hoop where it slots into place. This often happens after fitting and removing the hoops after a number of times, they may become loose and no longer "click" when they are closed. It's super quick and easy to fix yourself by simply following the diagram below.
