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At Crystal Heaven London, we’re committed to sending sparkle to customers worldwide. Since the UK is no longer part of the EU, there have been some important changes regarding tax (VAT) and import duties. Here’s everything you need to know about how these charges work and what it means when you place an order online.
When your parcel arrives in your country, your local customs office may charge import duties, taxes, and a handling fee. These charges are set by your country's government, not by us, and they vary by destination and order value. The charges are usually collected by the courier before they'll release your parcel. If you're not sure what to expect, your country's customs website will have the up-to-date rates.
In summary:
If you refuse to pay the import charges and the parcel is returned to us, we'll refund your order minus the original shipping cost and any return fees the courier charges us.
We’re actively working on making this process even smoother by exploring an option for customers to pay tax directly at checkout. However, this solution requires significant administrative updates, so we want to ensure it’s fully tested and reliable before implementing it.
Thank you for being an important part of our community!
