Customs, Duties & Taxes
At Crystal Heaven London, we’re committed to sending sparkle to customers worldwide. Since the UK is no longer part of the EU, there have been some important changes regarding tax (VAT) and import duties. Here’s everything you need to know about how these charges work and what it means when you place an order online.
Why VAT & Import Duties Apply to EU Orders
After Brexit, shipments from the UK to EU countries now require tax to be paid upon entry into your country. In the UK, tax is included in the price of our products, however because EU customers are now also subject to tax, prices shown are excluding tax.
In summary:
- UK customers: Tax (20%) is included in the final price at checkout.
- EU customers: Tax is excluded in the final price at checkout
How We’re Making Pricing Fair for EU Customers
We understand that you don't expect to pay more because you are based in a different country. To help balance out the tax, we’ve reduced product prices for EU customers by 20% - this discount matches the tax you’ll pay upon delivery so you don't pay more than our UK customers. So while UK customers pay VAT included in their checkout price, EU customers see a reduced price at checkout and pay the difference in tax. This way, both UK and EU customers pay the same total price.
Here's an example:
- UK checkout price: £20 = product price including tax
- EU checkout price: £16.67 = product price excluding tax
Our Future Plans for EU Customers
We’re actively working on making this process even smoother by exploring an option for EU customers to pay tax directly at checkout. However, this solution requires significant administrative updates, so we want to ensure it’s fully tested and reliable before implementing it.
In the meantime, please know that this approach is designed to help keep your costs consistent with our UK customers. We’re always here to answer questions and help with any part of the process.
Thank you for being an important part of our community!