Shipping & Delivery

INTERNATIONAL CUSTOMS/DUTY:
VAT & Duty is not included at checkout for EU customers, you will need to pay this once the package arrives in your country. All customers are responsible for any VAT & Duty charges associated with their order, please check the expected costs with your local authority before purchasing. Great Britain is a non-EU country from January 2021, therefore packages delivered from UK to EU countries are subject to value added tax and duty which is not included at checkout.

*Our small team aim to package and dispatch your order within 2 working days, please note this is in addition to the delivery time and may be longer during busy periods. Your patience is much appreciated.

PROCESSING & DISPATCH TIME:

• Orders are processed during our business hours, Monday - Friday (excluding weekends and public holidays) once payment has been received in full.
• In some circumstances we may be unable to post within this timeframe due to unforeseen circumstances e.g extreme weather or mail strikes.
• During holiday seasons or special discount events order processing times may be increased.
• You will receive a confirmation email for your purchase, followed by an email update once your parcel has been dispatched including your tracking code if applicable. 

TRACKED UPGRADE:
We highly recommend choosing a tracked upgrade if you live in shared or communal accommodation. We do not recommend using university accommodation as your delivery address and will not be held responsible if it does not arrive due to this.

COUPON/PROMO CODES:
Discount codes must be applied at the time of checkout, we can not add these to your order once it has been placed.

PACKAGING:
Items will be packaged according to the total number of products in your order. We aim to package orders over £60 with our signature gift box, curating a beautiful custom arrangement inside. We will always combine multiple items, however if you require each product to be packaged individually, please purchase additional gift packaging here. If you have a custom request, please contact us prior to placing your order so we can advise.

ADDRESSES:
Your order will be sent to the exact address provided by you at checkout. We are not responsible if this is not your current address or incorrect information, please double check this before ordering to avoid delay. You must notify us immediately after ordering to amend an address. We can not change the address once the parcel is in transit. If your item is returned to us because the address you provided was not correct, you will need to pay for the postage to resend the item. We accept no responsibility for packages that are signed for by someone other than the addressee.

CANCELLATIONS:
If you wish to cancel your order, please let us know within an hour of initial purchase. We are unable to accept a cancellation once the order has already been dispatched. We can not guarantee that any order can be cancelled in time due to our shipping and packaging processes. 

SHIPPING DELAYS:
We are dedicated to ensuring your order is packaged with care and dispatched as soon as possible. Once we hand your parcel over to the post office it is completely out of our control so we can not be held responsible for delayed parcels.
For UK customers, if the item hasn’t been delivered by the due date plus 10 working days please get in touch and we will open an investigation with Royal Mail. For International customers, if the item hasn’t been delivered by the due date plus 20 working days please get in touch and we will open an investigation with Royal Mail. Our policy for packages deemed lost or stolen is direct replacement or store credit.

DHL EXPRESS:
If an order can not be delivered after multiple attempts to contact the recipient, the package may be returned to us by DHL which will incur a cost. This cost will be deducted from the refund due to the customer once the package arrives back safely.

FIRST ORDER DISCOUNT T&C's
- Code must be used at time of checkout and can not be added after
- This offer can not be combined with any other discount or coupon codes