INTERNATIONAL CUSTOMS/DUTY:
The customer is responsible for any customs related import duty and VAT charges for their order.
 Please check with your local authority before purchasing if you are unsure whether your country is subject to charges.
EU Customers:
Due to Brexit, Great Britain is a non-EU country from 1 January 2021. Consignments delivered from Great Britain are subject to tax and must be declared to customs. Value added tax must be paid whenever the value of a consignment is over 22 euros. Please rest assured we are working hard to find a solution, but for the meantime we can not guarantee that your package will not be charged, kindly understand before purchasing.

 
Delivery Method  Processing & Packaging Aim* 
(working days)
Delivery Aim (working days) Tracking Cost

UK Standard

1-2 3-5 No FREE for orders over £20.00 or £1.95

UK Tracked

1-2 1-2 Yes

FREE for orders over £70.00 or £4.50

 

Europe Economy

1-2 15 - 25 No £3.95

Europe Tracked

1-2 5 - 7 Yes
FREE for orders over £70.00 or £9.50

Europe
Express Courier (TNT)

1-2 1-2 Yes £30.00

 

Rest Of World Economy

1-2 20 - 30 No £4.95

Rest Of World Tracked

1-2 7 - 10 Yes
FREE for orders over £70.00 or £9.95
Rest Of World
Express Courier (TNT)
1-2 1-2 Yes price at checkout (varies by country)

*The processing & packaging time is in addition to the delivery time.

PROCESSING & DISPATCH TIME:

  • Orders are processed during our business hours, Monday - Friday (excluding weekends and public holidays) once payment has been received in full.
  • We aim to dispatch your order within 1-2 working days, please note this is in addition to the delivery time.
  • In some circumstances we may be unable to post within this timeframe due to unforeseen circumstances e.g extreme weather or mail strikes.
  • During holiday seasons or special discount events order processing times may be increased.
  • You will receive a confirmation email for your purchase, followed by an email update once your parcel has been dispatched including your tracking code if applicable. 

Economy is our cheapest shipping option and is not tracked - a good choice if you are happy to wait longer to save money on postage. Please be patient while your parcel is in transit, there's no need to panic as your package is on the way. Please allow 30 working days for your order to arrive before getting in touch. Delays in the destination country are completely out of our control.

COUPON/PROMO CODES:
Discount codes must be applied at the time of checkout, we can not add these to your order once it has been made.

PACKAGING:
Items will be packaged according to the total number of products in your order. We aim to package orders over £60 with our signature gift box, creating a beautiful custom arrangement inside, curated by our team.  If you require each product to be packaged individually, please purchase additional gift packaging here. If you have a request, please contact us prior to placing your order so we can advise.


ADDRESSES:
Your order will be sent to the exact address provided by you at checkout. We are not responsible if this is not your current address or incorrect information, please double check this before ordering to avoid delay and confusion. You must notify us immediately after ordering to amend an address. If your postage label has already been printed the address can not be changed. We can not change the address once the parcel is in transit. If your item is returned to us because the address you provided was not correct, you will need to pay for the postage to resend the item.

CANCELLATIONS:
If you wish to cancel your order, please let us know within an hour of initial purchase. We are unable to accept a cancellation once the order has already been dispatched. We can not guarantee that any order can be cancelled in time due to our shipping and packaging processes.

SHIPPING DELAYS:
Our team are dedicated to ensuring your order is packaged with care and dispatched as soon as possible. Once we hand your parcel over to the post office it is completely out of our control so we can not be held responsible for delayed parcels. Standard International post has to go through many processes, so we please ask for your patience whilst it is in transit. Please allow 30 working days from the dispatch date for your order to arrive.


Crystal Heaven London accepts no responsibility for packages that are signed for by someone other than the addressee.