COVID-19 update:

Please understand that delivery times in some countries may still be affected due to the after effects of the global pandemic.
Royal Mail have experienced increased demand to their service over the past few months, with some severe backlogs across their network which we have been assured is being sorted through as quickly as possible.
CHL would like to say a huge thank you to everyone at Royal Mail who worked tirelessly to keep our post service going, we are so grateful for your incredible service.


Please note: The processing & packaging time is in addition to the delivery time

Delivery Method  Processing & Packaging Aim 
(working days)
Delivery Time (working days) Tracking Cost Over £60 spend

UK 1st Class SignedFor (requires a signature)

1-2 2-3 No

 

FREE!

UK Tracked

1-2 1 Yes £6.50 FREE!

UK Saturday Delivery*

(order before 12pm Fri)

1-2 Saturday by 1pm Yes £9.50 £9.50

 

Europe Economy

1-2 10 - 20 No £3.50

Europe Tracked

1-2 3 - 5 Yes £9.50 FREE!

Europe
Express Courier (TNT)

1-2 1-2 Yes £30.00 £30.00

 

Rest Of World Economy

1-2 15 - 30 No £4.00

Rest Of World Tracked

1-2 5 - 7 Yes £9.50 FREE!
Rest Of World
Express Courier (TNT)
1-2 1-2 Yes price at checkout (varies by country) price at checkout (varies by country)

*Orders placed after 12pm on Friday will posted on Monday to arrive Tuesday.

PROCESSING & DISPATCH TIME:
Orders are processed during our business hours, Monday - Friday (excluding weekends and public holidays) once payment has been received in full.
Allow an estimated 1-2 working days for processing - this is in addition to the delivery time!
In some circumstances we may be unable to post within this timeframe so this will be noted in the shipping methods at checkout stating the next available posting date.
During holiday seasons or special discount events order processing times may be increased.
You will receive a confirmation email for your purchase, followed by an email update once your parcel has been dispatched including your tracking code if applicable. 

Economy is our cheapest shipping option and is not tracked - a good choice if you are happy to wait longer to save money on postage. Please be patient while your parcel is in transit, there's no need to panic as your package is on the way. Please allow 30 working days for your order to arrive before getting in touch. Delays in the destination country are completely out of our control.

Please click here to see known delays around the world.

COUPON/PROMO CODES:
Discount codes must be applied at the time of checkout, we can not add these to your order once it has been made.


ADDRESSES:
Your order will be sent to the exact address provided by you at checkout. We are not responsible if this is not your current address or incorrect information, please double check this before ordering to avoid delay and confusion. You must notify us immediately after ordering to amend an address. If your postage label has already been printed the address can not be changed. We can not change the address once the parcel is in transit. If your item is returned to us because the address you provided was not correct, you will need to pay for the postage to resend the item.

CANCELLATIONS:
If you wish to cancel your order, please let us know within an hour of initial purchase. We are unable to accept a cancellation once the order has already been dispatched. We can not guarantee that any order can be cancelled in time due to our shipping and packaging processes.

SHIPPING DELAYS:
Our dedicated team at CHL-HQ work hard to have your order packaged with care and dispatched as soon as possible. Once we hand your parcel over to the post office it is then completely out of our control so we can not be held responsible for delayed parcels. We do our part and put our trust in the postal service to deliver all parcels safely and efficiently - but sometimes they do let us down. Standard International post has to go through many processes, so we please ask for your patience whilst it is in transit. Please allow 30 working days from the dispatch date for your order to arrive. We kindly ask that you allow this time to pass before getting in touch. 
If you've chosen a tracked shipping method, you will receive a tracking number which will keep you up to date with your parcel's progress. 

INTERNATIONAL CUSTOMS/DUTY:
The customer is responsible for any customs or import duty charges related to their order.
 

Crystal Heaven London accepts no responsibility for packages that are signed for by someone other than the addressee.