- Returns & Exchanges
- About Us
You must ensure this jewellery is suitable for your individual anatomy and piercing placement before purchasing as we are unable to accept returns or exchanges in the interest of hygiene. If you are unsure about the size you need, please seek advice from a licenced piercer before placing an order.
Read our Ultimate Piercing Guide for piercing size guides.
The customer is responsible for any customs related import duty and VAT charges for their order. Please check with your local authority before purchasing if you are unsure whether your country is subject to charges.
Due to Brexit, Great Britain is a non-EU country from 1 January 2021. Consignments delivered from Great Britain are subject to tax and must be declared to customs. Value added tax must be paid whenever the value of a consignment is over 22 euros. Please rest assured we are working hard to find a solution, but for the meantime we can not guarantee that your package will not be charged, kindly understand before purchasing.
|Delivery Method||Delivery Aim
(not including estimated processing time of 2-3 working days*)
|3 - 5||No||
or FREE over £40
1 - 2
or FREE over £150
|10 - 15||Yes||
USA & Rest Of World
|15 - 20||Yes||
|United Arab Emirates / Saudi Arabia / Kuwait / Qatar / Other||determined by country||Yes||DHL Courier
(price at checkout or FREE over £500)
*Our small team aim to package and dispatch your order within 2-3 working days, please note this is in addition to the delivery time and may be longer during busy periods. Your patience is much appreciated.
PROCESSING & DISPATCH TIME:
- Orders are processed during our business hours, Monday - Friday (excluding weekends and public holidays) once payment has been received in full.
- In some circumstances we may be unable to post within this timeframe due to unforeseen circumstances e.g extreme weather or mail strikes.
- During holiday seasons or special discount events order processing times may be increased.
- You will receive a confirmation email for your purchase, followed by an email update once your parcel has been dispatched including your tracking code if applicable.
- UK Standard Tracked is not a next-day guaranteed service. It is estimated to arrive within 1-2 working days after our order processing of 1-2 working days. This service is offered to give extra peace of mind with end-to-end tracking which is not included with our standard shipping method.
Discount codes must be applied at the time of checkout, we can not add these to your order once it has been placed.
Items will be packaged according to the total number of products in your order. We aim to package orders over £70 with our signature gift box, creating a beautiful arrangement inside, curated by our team. If you require each product to be packaged individually, please purchase additional gift packaging here. If you have a request, please contact us prior to placing your order so we can advise.
Your order will be sent to the exact address provided by you at checkout. We are not responsible if this is not your current address or incorrect information, please double check this before ordering to avoid delay and confusion. You must notify us immediately after ordering to amend an address. If your postage label has already been printed the address can not be changed. We can not change the address once the parcel is in transit. If your item is returned to us because the address you provided was not correct, you will need to pay for the postage to resend the item.
If you wish to cancel your order, please let us know within an hour of initial purchase. We are unable to accept a cancellation once the order has already been dispatched. We can not guarantee that any order can be cancelled in time due to our shipping and packaging processes.
We are dedicated to ensuring your order is packaged with care and dispatched as soon as possible. Once we hand your parcel over to the post office it is completely out of our control so we can not be held responsible for delayed parcels. Standard International post has to go through many processes, so we please ask for your patience whilst it is in transit. Please allow 30 working days from the dispatch date for your order to arrive.
Available for all countries upon request, please email for a price before purchasing.
*FIRST ORDER DISCOUNT T&C's
- Code must be used at time of checkout and can not be added after
- This offer can not be combined with any other discount or coupon codes
- CHLUXE Collection is not included in this offer
- LUXE Essentials Collection is not included in this offer
Crystal Heaven London accepts no responsibility for packages that are signed for by someone other than the addressee.
925 Sterling Silver
Sterling Silver is a precious and long-lasting metal which you can treasure for years to come. We use a generous layer of bright Rhodium or 18K Gold to ensure shine and durability for every day wear.
Demi-fine jewellery is the perfect “middle ground” between fashion and fine, providing a luxurious look and feel with attainable pricing. Costume jewellery is typically mass-produced using lower quality metal alloys to serve fleeting trends, well known discolouring after a few wears and often ending up in landfill once they are no longer fashionable. If this isn't your thing (it's not ours either) then demi-fine jewellery is the perfect option for you.
Our fine jewellery collection CHLUXE is handcrafted in 14K Solid Gold, made to last forever and designed to become a part of you. Solid Gold will not tarnish so you can wear your treasures all day, every day.
✧ Solid Gold
✧ 925 Sterling Silver
✧ 316L Stainless Steel
✧ ASTM F136 Titanium
We are dedicated to hypoallergenic and nickel-free piercing jewellery that you can wear without fear of experiencing a reaction, you won't find any low-quality brass parts in our expertly curated collection. Learn more about our process here.
We promise to provide you with a quality and service you can rely on time and time again, because who wants to receive a product which has been mindlessly thrown in a bag? Not us. Our passionate team care about the smallest details and understand the importance of creating a personal experience with our community. Every order, big or small, is treated with the same care and attention.