FAQ's
Orders are processed during our business hours, Monday - Friday (excluding weekends and public holidays) once payment has been received in full.
Every single order is personally quality checked and packaged with love by our founder and dispatch assistant. As a small business, we can not compete with the turnaround times of Amazon, however we work non-stop to ensure your order reaches you as soon as possible. We kindly ask for your patience and understanding, it is truly appreciated!
Please find all our processing and delivery times here
Yes, shipments from the UK to EU countries now require VAT to be paid upon entry into your country. However, the prices you pay at checkout are excluding VAT as you are required to pay the VAT once the order arrives in your country. This means you are paying the same price as everyone else, nothing extra.
For example:
UK checkout price = £20 (includes VAT)
EU checkout price £16.67 (excludes VAT)
You can find out more helpful information here.
In the interest of hygiene as per industry standard, we do not accept returns or exchanges for pierced earrings. This is any item that is designed to be worn inside a piercing hole such as a hoop/clicker, stud or barbell. By purchasing these items, you accept the sale is final.