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Jewellery Care

Sterling Silver
Our 925 Sterling Silver jewellery is made using high quality materials and durable plating with an additional e-coating to form a protective layer, however you'll still need to treat them with love and care.

  • Use a cleaning cloth to keep your Sterling Silver (non-gold plated) jewellery bright and shiny. Wipe clean regularly to remove dirt and debris from the jewellery surface.
  • Use a cleaning cloth to keep your Gold and Rose Gold plated jewellery clean and remove any oils from your skin which can wear away plating if not maintained regularly. Do not use a polishing cloth with a polishing agent on plated jewellery.
  • Sterling Silver can be worn in un-chlorinated water and it will not tarnish, however for Gold plated jewellery it is advised to limit exposure to water to prolong the life of your jewellery. Avoid harsh chemicals such as pool water, hot tubs, hair spray, perfumes and lotions.
  • It is safe to wear Sterling Silver jewellery at the beach, however if you sweat the jewellery may darken as a reaction to the sulphur in sweat, so it may be best to remove it beforehand.
  • When Sterling Silver is exposed to the air it will oxidise, so when you're not wearing your jewellery keep it stored in an air-tight pouch.
  • Do not use any harsh chemicals to clean your jewellery, a soft cloth is all you need to maintain your precious pieces. Our Sterling Silver jewellery will not oxidise if our care guide is followed, so we can not consider it a fault and will not be covered by our 6 month manufacturing guarantee. 

Fitting New Jewellery
In order to help as best we can without actually fitting your new jewellery ourselves, here are some of our favourite tips and tricks for making the process as quick and simple as possible!

  • If you don't feel confident fitting new jewellery yourself, we highly advise visiting your local piercer who will be happy to help.
  • Screwing small parts yourself in hard-to-reach piercings is very difficult, if you're struggling please visit a piercer, it's what they're there for!
  • Don't attempt to fit jewellery with small parts or threaded ends if you have long nails.
  • Use a Labret Insertion Tool to help fit your flat-back cartilage studs, it really does take the hassle out of this process to make it quick and easy.
  • Use latex gloves to help grip small parts and ensure they are fully tightened.
  • If your ear is becoming sore when attempting to fit jewellery without success, take a break and try again later, otherwise you may cause irritation. 


Adjusting Huggie Hoop Earrings
Our huggie hoops are easy to open and close as they feature a hinged design. It's normal for your huggies to periodically require a realignment if you find they aren't clicking together and staying closed. Due to the natural softness of Sterling Silver material, the thin loop can sometimes bend out of alignment to the back of the hoop where it slots into place. This often happens after fitting and removing the hoops after a number of times, they may become loose and no longer "click" when they are closed. It's super quick and easy to fix yourself by simply following the diagram below. 

Our Journey

Founded in 2013, Crystal Heaven London is an independent British brand specialising in exclusively designed jewellery for every day. We believe in empowering women with meaningful treasures that hold an intention so that your jewellery becomes a part of your story, finding magic within yourself and stepping into your divine energy.

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