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Shipping & Delivery

The customer is responsible for any customs related import duty and VAT charges for their order. Please check with your local authority before purchasing if you are unsure whether your country is subject to charges. Due to Brexit, Great Britain is a non-EU country from 1 January 2021. Packages delivered from Great Britain are subject to tax and must be declared to customs. Value added tax must be paid whenever the value of a consignment is over 22 euros. Please rest assured we are working hard to find a solution, but for the meantime we can not guarantee that your package will not be charged, kindly understand before purchasing.

Delivery Method  Delivery Aim
(not including estimated processing time of 1-2 working days*)
Tracking Cost

UK Standard

3 - 5 No
£2.95 or FREE over £35
UK Tracked
(not a next day service)
1 - 2
£6.95 or FREE over £150
UK Express
1 Yes Free over £500


5 - 7  Yes

or FREE over €90 (EUR)

USA & Rest Of World

7 - 10 Yes

or FREE over $100 (USD)

United Arab Emirates / Saudi Arabia / Kuwait / Qatar / Other determined by country Yes Courier only
(price at checkout)


*Our small team aim to package and dispatch your order within 2 working days, please note this is in addition to the delivery time and may be longer during busy periods. Your patience is much appreciated.


  • Orders are processed during our business hours, Monday - Friday (excluding weekends and public holidays) once payment has been received in full.
  • In some circumstances we may be unable to post within this timeframe due to unforeseen circumstances e.g extreme weather or mail strikes.
  • During holiday seasons or special discount events order processing times may be increased.
  • You will receive a confirmation email for your purchase, followed by an email update once your parcel has been dispatched including your tracking code if applicable. 
  • UK Tracked is not a next-day guaranteed service. It is estimated to arrive within 1-2 working days after our order processing of 1-2 working days. This service is offered to give extra peace of mind with end-to-end tracking which is not included with our standard shipping method. 

We highly recommend choosing the UK Tracked upgrade if you live in a shared or communal accommodation. 

Discount codes must be applied at the time of checkout, we can not add these to your order once it has been placed.

Items will be packaged according to the total number of products in your order. We aim to package orders over £60 with our signature gift box, curating a beautiful custom arrangement inside. We will always combine multiple items, however if you require each product to be packaged individually, please purchase additional gift packaging here. If you have a custom request, please contact us prior to placing your order so we can advise.

Your order will be sent to the exact address provided by you at checkout. We are not responsible if this is not your current address or incorrect information, please double check this before ordering to avoid delay. You must notify us immediately after ordering to amend an address. If your postage label has already been printed the address can not be changed. We can not change the address once the parcel is in transit. If your item is returned to us because the address you provided was not correct, you will need to pay for the postage to resend the item. 

If you wish to cancel your order, please let us know within an hour of initial purchase. We are unable to accept a cancellation once the order has already been dispatched. We can not guarantee that any order can be cancelled in time due to our shipping and packaging processes. 

We are dedicated to ensuring your order is packaged with care and dispatched as soon as possible. Once we hand your parcel over to the post office it is completely out of our control so we can not be held responsible for delayed parcels.
For UK customers, if the item hasn’t been delivered by the due date plus 10 working days please get in touch and we will open an investigation with Royal Mail. For International customers, if the item hasn’t been delivered by the due date plus 20 working days please get in touch and we will open an investigation with Royal Mail.

Available for all countries upon request, please email for a price before purchasing.

- Code must be used at time of checkout and can not be added after
- This offer can not be combined with any other discount or coupon codes

Crystal Heaven London accepts no responsibility for packages that are signed for by someone other than the addressee.