Dispatch update:
Due to the recent weather conditions there may be delays with order processing and delivery times as transport routes have been affected across the UK, making it difficult for our mail to be collected and delivered as normal. We apologise for any delays this may cause and we are continuing to keep your packages moving as quickly as we can!

COVID-19 update:
Please understand that delivery times in some countries may still be affected due to the after effects of the global pandemic. Our shipping provider has experienced increased demand to their service over the past few months, with some severe backlogs across their network which we have been assured is being sorted through as quickly as possible. CHL would like to say a huge thank you to everyone who has worked tirelessly to keep our post service going, we are so grateful for your incredible service.

 
- The processing & packaging time is in addition to the delivery time.
- The table below shows delivery times in normal conditions and does not account for delays due to the pandemic or festive season.

Delivery Method  Processing & Packaging Aim 
(working days)
Delivery Aim (working days) Tracking Cost Over £80 spend

UK Standard

1-2 3-5 No £2.50
FREE UPGRADE

UK Tracked

1-2 1-2 Yes £7.95 FREE

UK Saturday Delivery*

1-2 Saturday by 1pm Yes £9.95 £9.50

 

Europe Economy

1-2 15 - 25 No £3.95
FREE UPGRADE

Europe Tracked

1-2 5 - 7 Yes £9.50 FREE

Europe
Express Courier (TNT)

1-2 1-2 Yes £30.00 £30.00

 

Rest Of World Economy

1-2 20 - 30 No £4.95
FREE UPGRADE

Rest Of World Tracked

1-2 7 - 10 Yes £9.95 FREE
Rest Of World
Express Courier (TNT)
1-2 1-2 Yes price at checkout (varies by country) price at checkout (varies by country)

*Orders placed after 12pm on Friday will posted on Monday to arrive Tuesday.

PROCESSING & DISPATCH TIME:

  • Orders are processed during our business hours, Monday - Friday (excluding weekends and public holidays) once payment has been received in full.
  • We aim to dispatch your order within 1-2 working days, please note this is in addition to the delivery time.
  • In some circumstances we may be unable to post within this timeframe due to unforeseen circumstances e.g extreme weather or mail strikes.
  • During holiday seasons or special discount events order processing times may be increased.
  • You will receive a confirmation email for your purchase, followed by an email update once your parcel has been dispatched including your tracking code if applicable. 

Economy is our cheapest shipping option and is not tracked - a good choice if you are happy to wait longer to save money on postage. Please be patient while your parcel is in transit, there's no need to panic as your package is on the way. Please allow 30 working days for your order to arrive before getting in touch. Delays in the destination country are completely out of our control.

COUPON/PROMO CODES:
Discount codes must be applied at the time of checkout, we can not add these to your order once it has been made.


ADDRESSES:
Your order will be sent to the exact address provided by you at checkout. We are not responsible if this is not your current address or incorrect information, please double check this before ordering to avoid delay and confusion. You must notify us immediately after ordering to amend an address. If your postage label has already been printed the address can not be changed. We can not change the address once the parcel is in transit. If your item is returned to us because the address you provided was not correct, you will need to pay for the postage to resend the item.

CANCELLATIONS:
If you wish to cancel your order, please let us know within an hour of initial purchase. We are unable to accept a cancellation once the order has already been dispatched. We can not guarantee that any order can be cancelled in time due to our shipping and packaging processes.

SHIPPING DELAYS:
Our team are dedicated to ensuring your order is packaged with care and dispatched as soon as possible. Once we hand your parcel over to the post office it is completely out of our control so we can not be held responsible for delayed parcels. Standard International post has to go through many processes, so we please ask for your patience whilst it is in transit. Please allow 30 working days from the dispatch date for your order to arrive.

INTERNATIONAL CUSTOMS/DUTY:
The customer is responsible for any customs related import duty and VAT charges for their order.
 Please check with your local authority before purchasing if you are unsure whether your country is subject to charges.
Brexit – Great Britain is a non-EU country from 1 January 2021
From 1 January 2021, consignments delivered from Great Britain are subject to tax and must be declared to Customs. Value added tax must be paid whenever the value of a consignment is over 22 euros.

TRAVEL CASE OFFER:
Free Petite travel case with orders over £100.00 GBP value, not including any shipping costs. This offer can not be combined with any discount or coupon codes.
Limited offer, while stocks last.

Crystal Heaven London accepts no responsibility for packages that are signed for by someone other than the addressee.