ANGEL Pavé Eternity Seamless Clicker - Front Facing

Dispatch update:
Due to the recent weather conditions there may be delays with order processing and delivery times as transport routes have been affected across the UK, making it difficult for our mail to be collected and delivered as normal. We apologise for any delays this may cause and we are continuing to keep your packages moving as quickly as we can!

COVID-19 update:
Please understand that delivery times in some countries may still be affected due to the after effects of the global pandemic. Our shipping provider has experienced increased demand to their service over the past few months, with some severe backlogs across their network which we have been assured is being sorted through as quickly as possible. CHL would like to say a huge thank you to everyone who has worked tirelessly to keep our post service going, we are so grateful for your incredible service.

Delivery Method	Processing & Packaging Aim  (working days)	Delivery Aim (working days)	Tracking	Cost	Over £60 spend
UK Standard	1-2	3-5	No	£1.95	FREE UPGRADE ↓
UK Tracked	1-2	1-2	Yes	£6.50	FREE
UK Saturday Delivery*	1-2	Saturday by 1pm	Yes	£9.50	£9.50
Europe Economy	1-2	15 - 25	No	£3.95	FREE UPGRADE ↓
Europe Tracked	1-2	5 - 7	Yes	£9.50	FREE
Europe Express Courier (TNT)	1-2	1-2	Yes	£30.00	£30.00
Rest Of World Economy	1-2	20 - 30	No	£4.95	FREE UPGRADE ↓
Rest Of World Tracked	1-2	7 - 10	Yes	£9.50	FREE
Rest Of World Express Courier (TNT)	1-2	1-2	Yes	price at checkout (varies by country)	price at checkout (varies by country)

*Orders placed after 12pm on Friday will posted on Monday to arrive Tuesday.

PROCESSING & DISPATCH TIME:

• Orders are processed during our business hours, Monday - Friday (excluding weekends and public holidays) once payment has been received in full.
• We aim to dispatch your order within 1-2 working days, please note this is in addition to the delivery time.
• In some circumstances we may be unable to post within this timeframe due to unforeseen circumstances e.g extreme weather or mail strikes.
• During holiday seasons or special discount events order processing times may be increased.
• You will receive a confirmation email for your purchase, followed by an email update once your parcel has been dispatched including your tracking code if applicable. 

Economy is our cheapest shipping option and is not tracked - a good choice if you are happy to wait longer to save money on postage. Please be patient while your parcel is in transit, there's no need to panic as your package is on the way. Please allow 30 working days for your order to arrive before getting in touch. Delays in the destination country are completely out of our control.

COUPON/PROMO CODES:
Discount codes must be applied at the time of checkout, we can not add these to your order once it has been made.

ADDRESSES:
Your order will be sent to the exact address provided by you at checkout. We are not responsible if this is not your current address or incorrect information, please double check this before ordering to avoid delay and confusion. You must notify us immediately after ordering to amend an address. If your postage label has already been printed the address can not be changed. We can not change the address once the parcel is in transit. If your item is returned to us because the address you provided was not correct, you will need to pay for the postage to resend the item.

CANCELLATIONS:
If you wish to cancel your order, please let us know within an hour of initial purchase. We are unable to accept a cancellation once the order has already been dispatched. We can not guarantee that any order can be cancelled in time due to our shipping and packaging processes.

SHIPPING DELAYS:
Our team are dedicated to ensuring your order is packaged with care and dispatched as soon as possible. Once we hand your parcel over to the post office it is completely out of our control so we can not be held responsible for delayed parcels. Standard International post has to go through many processes, so we please ask for your patience whilst it is in transit. Please allow 30 working days from the dispatch date for your order to arrive.

INTERNATIONAL CUSTOMS/DUTY:
The customer is responsible for any customs related import duty and VAT charges for their order. Please check with your local authority before purchasing if you are unsure whether your country is subject to charges.
Brexit – Great Britain is a non-EU country from 1 January 2021
From 1 January 2021, consignments delivered from Great Britain are subject to tax and must be declared to Customs. Value added tax must be paid whenever the value of a consignment is over 22 euros.

TRAVEL CASE OFFER:
Free Petite travel case with orders over £100.00 GBP value, not including any shipping costs. This offer can not be combined with any discount or coupon codes.
Limited offer, while stocks last.

Crystal Heaven London accepts no responsibility for packages that are signed for by someone other than the addressee.

Returns and Exchanges

In the interest of hygiene, we do not accept returns or exchanges for unwanted pierced earrings or body jewellery. This policy is enabled for the protection and health of the consumer. By purchasing these items you accept the sale is final. 
Please read and understand the product description carefully, ensuring you order the correct gauge, length, and materials for your desired piercing. 
The buyer is fully responsible for making sure the item is suitable and checking for potential metal sensitivities or allergies before purchasing any of our products. Crystal Heaven London accepts no liability for any metal allergies or irritations that may occur as a result of wearing our products. If you experience any reactions, please read our guide to help determine the cause. If the issue persists, please contact your local piercer or healthcare professional regarding your piercing.

Faulty Goods

All orders are meticulously quality checked with each product code scanned before they are packaged, but if there's something we've missed by mistake please let us know within 7 days of receiving the item(s) so we can resolve this for you. Do not open any sealed bags to ensure the contents are exactly as received.

In the unlikely event that your item is faulty within 6 months from the delivery date, please contact us so we can help. Do not return any items without confirmation to do so via email.

We can not consider wear and tear as a fault and will not be covered by our 6 month manufacturing guarantee. Please follow our jewellery care guide to ensure you are taking care of your jewellery.

Please follow the process below to report a manufacturing fault: 

• Your order must have been placed and delivered within the last 6 months
• Contact us via email first to notify us of the fault: customerservice@crystalheavenjewellery.com
• Include a photograph to show the fault and a written description of the fault
• If your request is approved, we will arrange for the product to be returned free of charge 
• The item will be inspected to ensure it is a manufacturing fault and not general wear and tear
• If your item is deemed as a manufacturing fault, we will repair or replace your item. If the item is no longer available, we will issue a refund instead.
  
  

Damage In Transit

If your order arrives in less than perfect condition, contact us immediately. Please keep the exterior packaging and take a photo to show any damage to the mail bag or box and the item. 

Returned Packages

Your order will be sent to the exact address provided by you at checkout. We are not responsible if this is not your current address or incorrect information, please double check this before ordering to avoid delay and confusion. You must notify us immediately after ordering to amend an address. If your postage label has already been printed the address can not be changed. We can not change the address once the parcel is in transit. If your item is returned to us because the address you provided was not correct, you will need to pay for the postage to resend the item. If you no longer want your order, you will receive a refund for the item cost only as shipping costs are non-refundable.

Why choose Demi-Fine?

• 92.5% Solid Sterling Silver
• Thick and durable 18K Gold plating
• Nickel, Lead & Cadmium free
• Hypoallergenic

 

Piercings

Our Commitment

We promise to provide you with a quality and service you can rely on time and time again, because who wants to receive a product which has been mindlessly thrown in a bag? Not us. Our passionate team obsess over the smallest details and understand the importance of creating a personal experience with our community. Every order, big or small, is treated with the same care and attention as we aim to put a smile on your face.