❝ORISSA❞ Opal Captive Bead Ring

£8

Rose Gold and Opal - a combination made in heaven!
Stack these gorgeous hoops up the ear for a simple boho chic look.

Material: Stainless Steel with Rose Gold PVD plating
Gauge: 16g (1.2mm)
Opal Ball Size: 3mm
Hoop Size: 6mm/8mm/10mm
Quantity: One piece of chosen size or as a set of 3

How to fit:
The ring may require adjusting with professional captive bead jewellery pliers as the hoop closes around the ball to secure it in place. Always seek advice from a licensed piercer if you are unsure how to fit your jewellery.
Please note the opal ball is very delicate, take care when fitting to avoid a breakage.

Hoop Size:
Quantity:

Hey Angels 

Just a message to let you know we're getting back to normal at our studio. Thank you all so much for your support over the past few months throughout such difficult times, it means the world to have such incredible customers and friends as part of our CHL family. 
Sending love & light to you all.
Natasha x

Extended delivery times due to COVID-19 after effects:
Please understand that delivery times in some countries may still be affected due to the after effects of the global pandemic.
Royal Mail have experienced increased demand to their service over the past few months, with some severe backlogs across their network which we have been assured is being sorted through as quickly as possible.
CHL would like to say a huge thank you to everyone at Royal Mail who worked tirelessly to keep our post service going, we are so grateful for your incredible service!

The shipping time-table below is 'normal' delivery times and is not accurate during the pandemic.

Delivery Method  Processing & Packaging Time 
(working days)
Delivery Time (working days) Tracking Cost Over £60 spend

UK 1st Class Signed For (requires a signature)

1-2 2-3 No

£1.95

or FREE over £30!

-

UK Tracked

1-2 1 Yes £6.50 FREE!

UK Saturday Delivery

(order before 12pm Fri)

1-2 Saturday by 1pm Yes £9.50 £9.50

 

Europe Economy

1-2 10 - 20 No £3.50 -

Europe Tracked

1-2 3 - 5 Yes £9.50 FREE!

Europe
Express Courier (TNT)

1-2 1-2 Yes £30.00 £30.00

 

Rest Of World Economy

1-2 15 - 30 No £4.00 -

Rest Of World Tracked

1-2 5 - 7 Yes £9.50 FREE!
Rest Of World
Express Courier (TNT)
1-2 1-2 Yes price at checkout (varies by country) price at checkout (varies by country)

Please note: Standard shipping is not available for some countries i.e Italy, Greece, Turkey and Portugal, we can only provide shipping with a tracked service.

*Orders received before 12pm on a Friday will arrive on the Monday unless the Saturday Delivery method is chosen. Any orders placed after 12pm on Friday will be shipped on Monday to arrive on Tuesday.

PROCESSING & DISPATCH TIME:
Orders are processed during our business hours, Monday - Friday (excluding weekends and public holidays) once payment has been received in full.
Allow an estimated 1-2 working days for processing - this is in addition to the delivery time!
In some circumstances we may be unable to post within this timeframe so this will be noted in the shipping methods at checkout stating the next available posting date.
During holiday seasons or special discount events order processing times may be increased.
You will receive a confirmation email for your purchase, followed by an email update once your parcel has been dispatched including your tracking code if applicable. 

SHIPPING TIMES:
United Kingdom:
Standard: 1st Class Signed For (Not Tracked): estimated 2-3 working days
Tracked: 1 working day
Saturday Delivery Tracked (order before 12pm on Friday!)

Europe (including Ireland):
Economy (Not Tracked): estimated 8-12 working days

Tracked: estimated 3-5 working days
Courier: 1-2 working days

USA & Rest Of World:
Economy (Not Tracked): estimated 14-21 working days

Tracked: estimated 5-7 working days
Courier: 1-3 working days

{Economy is our cheapest shipping option and is not tracked - a good choice if you are happy to wait longer to save money on postage. Please be patient while your parcel is in transit, there's no need to panic as your package is on the way. Please allow 30 working days for your order to arrive before getting in touch. Delays in the destination country are completely out of our control.}

Please click here to see known delays around the world.

COUPON/PROMO CODES:
Discount codes must be applied at the time of checkout, we can not add these to your order once it has been made.


ADDRESSES:
Your order will be sent to the exact address provided by you at checkout. We are not responsible if this is not your current address or incorrect information, please double check this before ordering to avoid delay and confusion. You must notify us immediately after ordering to amend an address. If your postage label has already been printed the address can not be changed. We can not change the address once the parcel is in transit. If your item is returned to us because the address you provided was not correct, you will need to pay for the postage to resend the item.

CANCELLATIONS:
If you wish to cancel your order, please let us know within an hour of initial purchase. We are unable to accept a cancellation once the order has already been dispatched. We can not guarantee that any order can be cancelled in time due to our shipping and packaging processes.

SHIPPING DELAYS:
Our dedicated team at CHL-HQ work hard to have your order packaged with care and dispatched as soon as possible. Once we hand your parcel over to the post office it is then completely out of our control so we can not be held responsible for delayed parcels. We do our part and put our trust in the postal service to deliver all parcels safely and efficiently - but sometimes they do let us down. Standard International post has to go through many processes, so we please ask for your patience whilst it is in transit. Please allow 30 working days from the dispatch date for your order to arrive. We kindly ask that you allow this time to pass before getting in touch. 
If you've chosen a tracked shipping method, you will receive a tracking number which will keep you up to date with your parcel's progress. 

INTERNATIONAL CUSTOMS/DUTY:
The customer is responsible for any customs or import duty charges related to their order.
 

Crystal Heaven London accepts no responsibility for packages that are signed for by someone other than the addressee.

Returns and Exchanges

In the interest of hygiene, we do not accept returns or exchanges on pierced earrings or body jewellery. This policy is enabled for the protection and health of the consumer. By purchasing these items you accept the sale is final. 
Please read and understand the product description carefully, ensuring you order the correct gauge, length, and materials for your desired piercing. 
The buyer is fully responsible for making sure the item is suitable before purchasing and checking for potential metal sensitivities or allergies before purchasing any of our products.

Faulty Goods

If the item does not match the description or if you have received the incorrect style, size or colour, please email us at customerservice@crystalheavenjewellery.com within 7 days of receiving the item(s) so we can resolve this for you.
In the unlikely event that your item is faulty, you will be asked to return it for inspection so we can issue a refund or send a replacement. 

You must notify us via email of your intent to return the item. 

Crystal Heaven London
Hamlyn House
Beadles Lane
RH8 9JJ
United Kingdom

Once the return has been received and the item has been considered faulty, we will offer a direct replacement for the item. If the item is not in stock or discontinued, we will issue a refund for the item cost and Standard shipping cost only. Any upgraded shipping costs will not be refunded. 
International postage costs are non-refundable, you will receive a refund for the item cost only.

Returned Packages

Your order will be sent to the exact address provided by you at checkout. We are not responsible if this is not your current address or incorrect information, please double check this before ordering to avoid delay and confusion. You must notify us immediately after ordering to amend an address. If your postage label has already been printed the address can not be changed. We can not change the address once the parcel is in transit. If your item is returned to us because the address you provided was not correct, you will need to pay for the postage to resend the item. If you no longer want your order, you will receive a refund for the item cost only as shipping costs are non-refundable.

High quality jewellery, at realistic price points

At CHL, we believe everyone should be able to express their individual style through jewellery. We aim to do things differently by designing high quality on-trend styles available with realistic pricing so you can build a beautiful collection.

There is a common misconception that the higher the price, the higher the quality, but this isn't always the case. Let me explain why;

As an online only store we are able to offer the same if not better quality, at attainable prices without extortionate mark-ups. We are able to achieve this as there is no 'middle man' in our production process, we work directly from our hand-drawn sketches to a finished piece with dedicated teams we have long standing relationships with in the industry. As our metal prices and material costs rise and fall, our prices may adjust to reflect this.

Brand founder Natasha previously gained experience within the jewellery production sector whilst working at a world renowned fashion house. This sparked her idea and passion to create a brand offering the same high quality jewellery accessible to the every-day buyer and so, Crystal Heaven London was founded. 

We believe one the most important promises we can make to our customers is to provide them with high quality jewellery which is ready to wear, this is why we enforce a strict quality checking process for every order, big or small.

Every single piece of jewellery is meticulously quality checked by our team and adjusted with our tools if necessary to ensure it is secure in your ear before it is packaged. The last thing you want is to receive something which doesn't screw properly or click closed!

CHL is extremely confident in our products and proud to provide a service our customers can rely on time and time again. We are always available to help with fitting or adjustment advice, just get in touch via email and we'll walk you through it - or you could find the answer in one of our helpful guides.

We are all wonderfully unique, so unfortunately jewellery isn't always a universal fit for everyone. Finding your perfect size normally depends on a few factors:

  •  Your individual anatomy - everyones ears are different so the bar length or hoop size will be based on your skin thickness, ear shape and anatomy. 
  • Your piercing placement - the location of your piercing hole will greatly determine the jewellery size needed. If your piercing is closer to the edge of the ear for example, this is important to consider when choosing the correct inner diameter for you.
  • Your personal preference - do you prefer your huggies to be close or loose fitting? You can size up or size down with your huggies and hoops to suit the look you want to create. 

    Finding your perfect size and fit at home is usually a trial and error process. To make it easier, we advise visiting your local piercing studio who will measure your piercing using professional jewellery callipers.


Need some help? Check out our in-depth guides...

Care Guide

Fitting Guide

Piercing Guide

Huggie Hoop Guide

Body Jewellery Sizing

 

Ready to place an order? Please read and understand the product description carefully, ensuring the item is the correct gauge, length, and materials for your desired piercing using our helpful guides above and after checking with your piercer if necessary. You are fully responsible for making sure the item is suitable before purchasing and checking for potential metal sensitivities or allergies before purchasing any of our products.
 If you still need advice please contact us and we'll do our best to help!

CHL ♡

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